@Susan
Susan, can I show you a picture!
Last June Ade and I stayed in a 'disabled' facility in a country resort. The resort was beautiful having only recently been constructed and no expence had been spared. As with the rest of the property the bathroom met the code requirements for a disabled accredited facility....handrails, no steps.
Ade fell over in the walk in shower because the floor tiling was in high gloss porcelain tiles, and was like glass under her feet. I was asleep when this happened and she had to crawl to the bed to wake me to give her some support.
Why do I bring this up???
Lizzie and I, over a drink, talked about this specific incident and Lizzie saw the photos, talked to Ade and got a 'first hand' glimpse while she was here of the problems a disabled person faces just to get through each day!
There are many things that you cannot adequately convey in an email or a phone call......or for that matter a text! When the issue comes to you face to face, it has a far greater impact!
Susan, I respect you and what you have to say immensely, but I would ask you to consider that the dialogue that takes place over a face to face drink when someone says to me....."we are working on guidelines for disabled access, do you have any thoughts on this", is worth all the money that a trip like that would have cost!
Lizzie, Stephanie, Kirstie, Quincy, Gaby, Franscesca, Anna, May, Sergi don't work for Airbnb, they represent us to Airbnb.
You can 'shoot the messenger' but the problem still remains.
I am sure much good will come from Lizzie and Laura tour....and I would ask you not to be too hard on the concept.
Cheers......Rob