@Ute42
Yes Ute, I am with you, I also find it incredibly strange that a board that is set up to represent hosts is to operate in secret and is precluded from discussing their operations with hosts!
What on earth is the function of a host representative board that can't interact with hosts!!!!!
But I do understand, this is exactly the way Airbnb operates, one arm of the company is not allowed to know what the other is doing and it filters through all aspects of the company. We see it with untrained support staff where many just take a stab at company policy without having a guideline framework to work with.
I spent the year of 2017 in support and I was officially advised, on entering and on leaving, by the legal representative from the company that during my time there I was legally forbidden from publicly discussing the operations of the branch I was working in. On leaving I was to destroy any saved information that I may have accumulated and was to make no references publicly about my job!
I have only ever wanted to help people and through my time spent there I could have brought a wealth of information back here to help hosts and better make them understand how to use support and get the best out of it. I feel I could have stopped a number of issues ending up with support by educating users how to use it.......But no, those operations have to remain secret, and that brings me back to the point of this post.
We the user do not get to say what we would like with Airbnb.....we are told what Airbnb will accept, and those two points of view are oceans apart.
But I am afraid that is just the way Airbnb runs!
Cheers........Rob
@Mike-And-Jane0 @Colleen253 @Mary996 @Bez8