I was also disappointed, especially about the "managing guest expectations" question.
1. This was a complete rephrasing of the question/comment. The person was saying that guests leave bad reviews even though their issues were clearly stated in the listing. They wanted to know what AirBnB was doing about inaccurate reviews.
2. The answer was nothing other than: "we've added extra screens where they have to confirm particular items." Well that's problematic for guests who don't read things anyway. Why would a guest feel any more inclined to read another screen of house rules if they didn't read the first one?
And the photo question should have been easy. Even a simple "we are aware of the issue and are working on it" would have been better than the nonsense that was the answer. Yes, reviewing the guest poorly is a solution, but there should also be a "report inaccurate photo" button.
In fact, there should just be an "accuracy reporting system" separate from reviews. Just because a guest or host was inaccurate does not mean the stay was bad and vice versa. This could even lead to having an "Inaccuracies and Corrections" section for hosts and guests. This would actually force people to change things to be more accurate.