Airbnb has NOT PAID ME FOR 2 MONTHS! - no payouts at all!

[Faisal53]

This has continued to the point where I'm getting lawyers involved and a case is being put together but I wanted to share it with the community as well. Since mid-November of LAST year, I've hosted multiple guests who have successfully paid Airbnb, BUT Airbnb has failed to payout anything over the entire period of time - I AM GETTING EMAILS "PAYOUT HAS BEEN SENT" but there is no payout sent so I requested a payment trace from support back in November and they confirmed that the "processor" had problems completing the payment.

Okay, I've made no changes to my bank in over 2 years of Airbnb, so what's the problem? When can I expect my funds? - No answers to any of these questions.

Okay, who is the processor? Why can't funds be reissued? No answers either. The support on Airbnb keeps closing tickets and the "specialist" that's been assigned to me out of Pradesh, India emails me at 5 AM every other week to tell me they're sorry and is waiting for an update from the "processor".

Mind you I operate in Toronto, Canada. Now for the last 2+ months, I've been obligated to host otherwise I am penalized knowing that I won't be receiving any kind of funds.

As such a lawsuit has been triggered since mid-last week and we continue to gather information to take on the damages, and expenses, that the company has suffered for its cleaners and property managers and of course the properties themselves. (Host Insurance also failed to payout - it seems this mysterious "processor" pays for everything).

In the meantime, the payout method has changed from Bank payouts to Debit Card, and we'll see if the payment reflects this time, which should help our team reason that if the payout method has changed then perhaps the processor is also different, and if no payment is present than Airbnb has no released payment if they cannot differentiate between this or these "processors".

Posting here if anyone else has any more information that can be provided.

-I asked my support specialist in India if they can provide me a copy of these "policies" by which I receive support and by which they refuse to share any information regarding who the processor is, what is wrong with the payments if they have an ETA etc. but they have rejected that as well with the same copy/paste answer I get every other week.

[Wt3]

Hi @Faisal72 

I had the same issue and solved. Hope this method solve your issue. 

This is what I did: 

Existing bank account is (A). I created a new bank account (B) as new payout method, got it approved, make it as default payout method then remove bank account (A). Airbnb will re-route (1 day) all upcoming payments to the new bank account (B). I suddenly received the latest upcoming payment into bank account (B) and then all old outstanding into bank account (B) within 1 day. 

I hope this method also helps all other hosts. And do keep me posted cause I am almost curious whether I am just lucky or this method really works.

[Faisal72]

Thanks for the input, after seeing whether the payout is processed on the Debit Card that was added as a new payout method, I'll try your setup and add a new bank account entirely and remove the old one. It seems that support is no help here and it seems quite a widespread issue so I'll keep you updated on whether that works!

Thanks!

[Bhumika]

Hello @Faisal72 ,

Hope you are doing well! Is there any update regarding your payouts? Meanwhile, I will nudge the related team and raise this issue for you. I hope it gets resolved for you soon.

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[Ubaid5]

Having similar issue! with no help from airbnb support. Have sent u a detailed message, please help!

[Faisal53]

I've sent many messages but they just keep closing off the case then I don't hear from anyone for weeks. No payment yet from the months either.

[Mia1190]

same with me

[Bhumika]

Hello @Faisal53 @Mia1190 @Ubaid5 ,

As mentioned to you in your respective threads, I have nudged the concerned team for any updates. Will make sure to keep you posted in case I have any.

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[Faisal53]

No there has not been any update at all.

[Mia1190]

same problem here... 1 month no payouts... airbnb ignored me... no updates...

i have been crying and begging them to give my payouts...

i have bills to pay as well.

[Ubaid5]

Hi Mia, I just received the payout that was stuck for a month. Here's what i did.

1. Created a new bank account and used that as default

2. At first i got the same error as before so i contacted the support again.

3. Thank fully this time i got patched with someone who actually knew something! got lucky.

4. He restored the error and asked me to use the new bank account again and then initiated the payout

5. In 24 hours i received it.

[Faisal53]

Update!? (I guess....) about 8K is still in limbo from last November.... the first "specialist" that was assigned to me went off my case and assigned a new one, the new one has gone on vacation. As far as updates or support - there is none at all. I keep getting told to just wait and there is nothing more they can do about the processor....

I did connect a new card, so for my new bookings the payments are being deposited, but as far as where the 8K is... no one is telling me anything. They confirmed it was NOT paid as in my first post - and they refuse to re-issue the payment saying they can't control that.

[Faisal53]

UPDATE: The specialist they assigned seems to have gotten back from vacation, as they are sending me the same message on repeat weekly: we don't know where the money is, sorry for the inconvenience. We're working on it.

How many months has it been? This is $8k, and not one attempt to reissue or give ANY ETA or ANY OTHER information other than please keep on waiting.

So yeh, no real update. I'm looking to go on a podcast this month for a friend with about 100k subs on youtube to talk about this nightmare. Will post here too!

[Bhumika]

Hi @Faisal53 ,

I am so sorry that you are still waiting for communication to happen. I have put forward your concern to the related team, in case there are any updates. I hope you get to hear from them soon.

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