Hello @Daniela2001
Welcome to the sad club of victims of Airbnb online piracy.
I own a brand new 400 sq meter Villa plus swimming pool and I welcomed my first guests for a 28 night stay on the 3rd March 2022.
Eager to kick-start what I hoped would be a long and mutually beneficial relationship with Airbnb I offered the villa at a rock bottom price that barely covers my fixed costs.
Despite that the stay was completed successfully and despite that I have uploaded FIVE payout methods so far of which four were totally correct, legit and verified by the Airbnb system I still didn't get the thousands of dollars payment due to me.
Seven or eight customer service representatives or whatever title the system gives them were in touch with me. Some by phone, others by messaging...
They all confessed there is a glitch in the system and that whenever I get a payout method verified it seems to revert to the initial payout method which indeed could not go through.
They say their 'IT specialists' are working on fixing the real or imaginary glitch but hey it is 2022 and Airbnb is a multi billion dollar company.. if anyone believes these random glitches and 'technical issues' are not intentional I happen to own a planet in the milky way I will gladly sell them for a million bucks.
My cousin lives in Australia and we are in touch every day.
She uses the Airbnb system a lot and is (to put it very mildly) unimpressed by what I as a new home owner am going through.
She has a couple of Airbnb bookings (she is a guest not a host) into the future and she told me she will never use Airbnb again based on my experience.
In fact she told me she will take revenge on Airbnb if they continue to drag their feet and let's face it I wasted 50 hours of my time in the last 5 weeks and am deprived of thousands of dollars under dubious excuses so perhaps she has a right to feel the way she does.
I told her Airbnb hosts are not responsible for the pathetic state of affairs at Airbnb (delayed and missing payments, incompetent customer service that despite being friendly has its hands tied to provide any solutions, glitches galore and an app and website fill of idiotic cartoons but full of errors and 100% not user friendly...) but she is hot headed and says Airbnb has a policy of compensating hosts for damages so if this goes on she will take revenge.
I am not threatening Airbnb in any way.
I am simply dedicating my precious time to describe a reality in which thousands of people in the 'airbnb community' and tens of thousands of their relatives and friends have deep and often justified grudges against Airbnb and that any of these individuals could land in your living room as guests.
This is the reality of Airbnb in 2022.