Airbnb not sending Payouts 2024/2025--- getting nervous

[Jj42]

Hello, 

Firstly I am not a new host, and have been a very happy host on and off since about 2019. I have never had an issues with airbnb prior with payouts and always had positive things to say about their customer service. But folks, what is going on with airbnb?

My husband and I started a new listing in December with his account being the principal host and me co-hosting. We have yet to receive a payout from our first two guests, one being nearly a week and a half late. What has been really nervous is how many threads I am seeing in this community about Airbnb not issues payouts for months. This has never happened to me before. We have called, messaged every day since the payment became late and the folks we are talking from Airbnb either have no idea how to answer or give us a different answer each time. 

first it was an issue with our payout settings, then our bank, then paypal. Now is an internal 'glitch' and the engineers are 'working on it". They insisted that they only needed 24 hours to have a response, and we are now a day later with them still have no new information. 

With virtually pennies in our account completely dependant on this income to recoup the costs of starting this rental in the first place, we are now essentially working for airbnb without pay. I will continue to message them and call them everyday, but this is ridiculous. 

What should we do?

[Helen427]

Notify SEC and let them know the endless list of complaints from Hosts and Guests not having the level of service from ABB BPO'S ( Business Process Outsourcing) because they can investigate and hold people to account .

Include a copy of all the Topics in ABB Community where people have not been paid.

We understand "Telus International" are the main contracted agent and it is endless Self Employed operators who may not be following basic Information Technology Act or Telecommunication and Internet Acts, offenses include but are not limited to offense codes as a servant ( yes that's still a word in use), forgery,  cheating punishment for forgery, damage to computer etc.

You may also like to include in your written communication with ABB Support a request and notification of the Agents Business License ( as is required of ABB Business Operators who are required to be licensed- not everyone fits into this category);, because a number of Business Processing Operators in these places are not complying with our countries Regulations and ABB own policies as they are using AI as opposed to understanding Options and Rule of Law and need to be held to account.

We keep an eye under news on them and notice there's been Outsourcing centres related to ABB shut down for breaches of various laws.

It raises serious questions as to who has been failing to provide contractual service obligations and breaking laws.

It is up to the CEO of a business to ensure BPO's are operating in compliance.

[Joy1812]

Looks like I’m having same problem with you. My payouts delayed 45 days and no explanation from case managers. 
is there any update with your payouts? 

[Kirsty203]

I'm a host in Scotland,  haven't had any issues for the last 4 years, but now all my payouts from the last week are pending.  I called airbnb 3 days ago,  and they said it was a banking issue their end, but still waiting.