Hi everyone,
We recently had a bad review from our guests and trying to make a dispute to Airbnb Superhost support but they customer service seems very poor. They just close the request without providing further information. Is there anyway I can make a complaint to Airbnb about this?
The support is like (not exactly like this)
Me: Hi, I want to dispute a review from ABC, is it possible?
Support: As I told you before, no we can't (This is the first time we ever made a dispute, they haven't told us anything yet)
Me: Oh, this is the first time we ever make the complaint, I believe violate Airbnb review policy, here are the reasons: 5 of them
Support: Unfortunately, this review cannot be removed (without providing anything)
**Case closed by support**
I just at least want them to look at my reason and provide some feedback about that. So open another case.
Me: Can you review my message and let me know why it can't be removed
**Case closed by support** (No response, nothing)
This is very unprofessional from Airbnb Support, it's like one sentence response (or not at all) and close the case.
Kind regards,
