Dear Community, our condominium association requires any potential tenant to file (and be approved) an application with a company they have contracted to perform credit and background checks. Potential clients are asked to provide ID, SS numbers, certificates, etc., the usual requirements in cases like these. Normally the whole process takes 3-5 business days to complete, and clients have to pay up to $95 per adult on the rental agreement. Once the client is approved, the application goes to the condominium administration office, where they must wait at least 3 to 5 business days to obtain approval. In total, we estimate that we need at least 15 days to get the green light to continue with our rental process.
How do we tell this to our customers?
Where on the listing can our customers find it BEFORE making a reservation?
What happens if the customer reserves and then realizes that he/she cannot or does not want to go through such a long and complicated process?
How can we cancel a reservation if the client does not get approval?
Is it a legitimate cause for cancellation? Please help me. Thanks