Hello! We will be listing our home in Joshua Tree starting ...
Hello! We will be listing our home in Joshua Tree starting in December. Looking for a reliable cleaning service. TIA
Hi, I have a potential booking, the potential guest wanted a wifi upgrade so I agreed but they say that I, the host, has to pay for the upgrade, not them, the potential guests. Is that correct? If so where can I find this info on Airbnb, thanks.
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@Mike-And-Chantal0 If better wifi was a condition of them booking then yes you do have to pay for it. It won't appear in Airbnb's info as it is really just common sense.
@Mike-And-Chantal0 If better wifi was a condition of them booking then yes you do have to pay for it. It won't appear in Airbnb's info as it is really just common sense.
@Mike-And-Jane0 My understanding was that it's a potential booking, not a confirmed one. If this is correct, no conditions have been agreed to yet. It's astounding what some people try to pull when they catch a whiff of fresh blood.
Thank you for your reply, it was very helpful.
@Mike-And-Chantal0 No, it is not correct.
What you most likely have here is a high-maintenance guest looking to take advantage of the fact that you're a new host. We all know the type. If you accept the booking, they'll start demanding more and more unadvertised features after check-in, at your own expense, and if you don't yield, they use spurious complaints in pursuit of a deeply discounted or even free stay. The cherry on top will be a whiny review that makes it hard to attract further bookings.
A sensible guest would choose a listing that suits their needs in its present state, not demand upgrades before they've even shown up. This request should go directly into the garbage.
Your listing offers Wi-Fi with continuous access throughout the building, so as long is this is accurate, it's all you're obliged to provide. If guests ask, you may disclose the connection speed as a reference point, or mention how often your area experiences service interruptions (if any). Guests with concerns about limitations may, of course, supply their own mobile hotspots.
It's rare for a home to be fully formed on its first booking, so you will probably find yourself making some upgrades based on guest feedback. But I only recommend doing this when you're confident that they are worthwhile long-term investments, and never on command.
@Mike-And-Chantal0 It's up to you, but I would try to get these people to cancel. Demanding that the host upgrade the wifi, which will be an ongoing expense, in order to book is a sign of a high maintenance guest who won't be happy. However, if you have decided to upgrade the wifi going forward, then you should pay for it yourself.
@Mike-And-Chantal0 The prospective guest is telling you that you have to pay for a wifi upgrade because he wants one?
Major red flag- decline.