Here is the list of issues:
I received the visit of someone (Matthew based in Ireland) from Houst to take pictures - not only he was smelling alcohol from far away but he did not take any great picture, I had to retake them myself!
Poor waste management:
We returned to find the trash bins overflowing with garbage, including non-recyclable items mixed with recyclables. The compost bins were also misused. Additionally, several garbage bags were piled up in the garden area, creating an unsightly and unhygienic environment.
Damages to Property:
Numerous items within the house have been damaged during this period.
These include:
A broken television.
A damaged parasol.
A broken kettle.
Three tiles in our newly installed kitchen floor, less than a year old, were cracked.
The negligence that led to these damages is highly concerning.
Unresolved issues with Airbnb:
Despite my explicit instructions to address specific anomalies through Airbnb’s customer service, Houst team failed to take any action. As the property owner, it is my prerogative to decide if and when a claim should be filed, and I am deeply frustrated that my instructions were disregarded.
Unnecessary and unauthorized expenses:
I was shocked to learn that Houst made an "upgrade" to the property, which was not an upgrade but rather a poor and unnecessary expense. This was done without my consent, using our rental income.
Lack of transparency in expenses:
On multiple occasions, your company deducted amounts from our rental income for “supplies” and the aforementioned “upgrade,” yet we have not received any invoices or detailed breakdowns of these expenses. I find it highly questionable that these purchases were necessary and am concerned about the amounts charged. After chasing them to have a clear breakdown, I received some receipt with no details and all made the 12 and 14th of august over a 2 months rental... Fake receipt/from someone else used multiple times? Surely!
Neglect in property monitoring:
The boiler was left running 24/7 throughout the rental period, which will undoubtedly result in an exorbitant utility bill. Proper guidance and checks should have been in place to prevent such wastefulness.
Substandard cleaning:
The cleanliness of the house was far below acceptable standards. I had to re-clean several areas myself, including the fireplace and cupboards, where I found sticky and unpleasant residues. This level of cleanliness is inexcusable.
THEIR ANSWER:
Sorry but this is the way it is...
