How do I delete the photo tour?

[Jenny838]

I wanted to add a new picture to my listing and had to create a photo tour. It's horrid! Nothing makes sense and everything is out of order. How do i go about deleting it? 

[Kathleane0]

Hi @Joelle43  - Thank you for all the info you gave me above. I do have a call in to ABnB Support. It's been 24 hours and while they've escalated the issue regarding the cover photo (they say they want to solve that first, then they'll work on the fact that my listing shows "dedicated bathroom" when it's actually 2 shared bathrooms).

I'll work through all of your suggestions and come back to this thread with questions and/or feedback.

I'm assuming that if I just delete and re-add my listing that I'll lose the one review that I have and the history of past bookings?

[Joelle43]

Hello @Kathleane0 

If you delete your existing listing and recreate another, Airbnb will consider this a duplicate listing and will delist you!!  So worth waiting or trying out the fixes yourself and yes keep us posted!

So the current photo of the bed is not the one you want showing?  Screen shots are always a help to know what you're seeing your end so that we can try and help and pinpoint where the problem may lie?

Fingers crossed

[Kathleane0]

After attempting to fix the cover photo my listing now shows "dedicated bathroom" and my 2 bathrooms are shared!

This is what I see in a different browser when I'm not signed into ABnB.I would like to see the photo of the bed - that's the one that I chose as the cover photo. As long as we're talking though, I'd love an opinion on whether the bed close-up or the long view of the bed would be the better cover photo choice.

[Kathleane0]

Here is ABnB's answer to why my chosen cover photo isn't showing:

A listing’s cover photo can vary depending on the category it’s being featured in.

For example, if a listing is being featured in the Rooms category, it’s likely that a cover photo which emphasizes the interior of the room would have been featured.

Once the best cover photo for a listing in the Rooms category is selected, the listing will display the cover photo in any search.

Technically, our internal team choose the perfect photo in the search result, and the cover photo will see if you click the exact listing.

So apparently a dining room table is considered to be the best way to show my guest bedroom in a shared home? Anyway, I removed the dining table photo and now my chosen cover photo is showing, although I believe this is temporary.

I fixed the dedicated bathroom showing when its a shared bath. Apparently when I rearranged my photos, the Privacy selections were deleted. Once I went in and chose those again all is well 🙂

The only thing left to fix is that my listing shows a double bed, when I have a full bed. Not a huge issue, but since a full bed is larger than a double bed, it would be nice to let guests know that.

[Jenessa2]

I have a room that is empty with no photos, the photo tour still remains.

[Joan2709]

@Jenessa2 

That is strange...I just setup a new listing for a client and that method worked fine. Remember, the left side in the Listing Editor will still say "photo tour", but when you click all photos at the top right you'll see all the photos in a grid, not separated by room.

If when doing the above and you still have the tour, I would try moving some more photos out of another room to additional photos (not the bedroom photos) and check it again. You have to click "All Photos" at top to determine it is not the tour. You can also view your listing as a guest to see if the tour has been deleted.

[Joelle43]

Hello @Jenessa2 @Joan2709 

The good news Jenessa is that I've been on all of your listings and you have a lot! and didn't see any of them showing up with the Photo Tour  when viewed as a guest on the Airbnb site unless I'm missing something?

 I remember reading a while back on a post here that a host said that whilst the listing appears without the PT for guests if you have done the workaround  (ie: a PT is only valid if it has a photo in EACH room) as a host you still see the interface  for the Photo Tour.  Could that explain why on your end you're seeing you still feel as if you're with the PT? 

Let us know!

Joëlle

[Mark5783]

The easiest way to do this is just simply delete your photos. You will need to leave one. Then just  upload them again and organise them as you had them before. It took me 5 minutes. Problem solved!

[Anne1057]

Yes, it's awful! I'm now spending time trying to undo this mess when I would rather be doing something else. 

[John6946]

AIRBNB HOPE YOU READ THIS. I'VE DECIDED TO UNLIST ONE OF MY UNITS BECAUSE OF YOUR USELESS AND UTTERLY DYSFUNCTIONAL PHOTO TOUR FEATURE.

PLEASE GET RID OF THIS FEATURE

[Darren500]

The literal simplest way to get around this is to add a room and don't put any photos in it.

I just added a room called "exterior", and when prompted to add photos to it I clicked "skip for now". When I went to my listing as a guest the photos show up in the order I placed them, with no ridiculous photo tour and all my bed/bath count is still correct.

All the other moving of photos into a single room, deleting and adding back photos, is a waste of time and completely unnecessary.

[Joan2709]

@Darren500 

Agree...no need to delete photos.

[Greystone0]

Hi @Jenny838 ,

Totally agree that the AIRBNB auto generated photo tour is a terrible experience. It does a disservice to the listing, is not an accurate representation of how a guest would use the space, for example bedrooms and associated bathrooms are disconnected, living spaces and there adjacent outdoor spaces are disconnected, and on and on, and gives an overall very disjointed feel to a space.

The AIRBNB photo tour doesn't seem to cater to how a guest, who has never seen the space, consumes information. It just boils the listing done to an unfamiliar grouping of images versus a strategic experience thru photography.

The option to use the 'photo tour' is only available if you associate a photo with each and every named room or space. Therefore, in order to disable this option you need one room or space without a photo designated to it. In other words, just don't associate a photo with  one space. 

In my space, I have a 'balcony' as one of my named spaces. I have a photo of the balcony in my listing but it is unassigned. People can see what it is, the photo has a caption and so on.  My photo tour is more akin to how one might walk thru the space and experience the space as a guest versus just a look at each individual space.

Good luck and wish you much success!

[Susan6149]

I just went through same - no control and deleted my 2 nd bedroom and I can’t  fix - trying to edit and add the work that was done - I’m so frustrated!!!!! I reported