How do you schedule support calls?

[Inna22]

I am dealing with a technical issue and support is insisting on calling me. For once, I do not need a call, just an issue fixed. Anyway, they insist on talking and telling me the call has to be after 11 pm. I have provided my (more reasonable) hours and no they are just not responding at all at this point. I am assuming I need to call them myself and hope for the best?

[Rebecca]

Hello @Inna22 👋

I'm sorry to read about your frustration with scheduling a call. I wondered as it's been a while, whether you managed to get in touch with support and get the issue resolved? 

Looking forward to hearing from you either way. 😊

[Inna22]

@Rebecca support ended up going into a wrong listing, messed up my calendar causing the property being double booked on another platform costing me a significant amount of money in penalties as well as lowered ranking there. I spent hours dealing with that. My airbnb issue is still not resolved and at this point I do not want them touching anything on my account. I am surprised that as an admin you decided to come back to this thread and ask for my feedback publicly. You should know at this point that airbnb support is atrocious. 

[Rebecca]

@Inna22, I just wanted to check in to see if it was all resolved, or if I could offer any support. I'm sorry that it's still not resolved for you. 

If you'd like to pop me a message with some more details, I'll be happy to try and help. 

Have a great day! 😊