Welcome to the Community @Ton7492, and I'm really sorry to hear about the issue you have here. @Sandra856 has given you some great advice on how to contact Support, so do let us know how you get on.
In the meantime, just a heads up that I have removed your phone number from the post for safety reasons (we don't want you getting any unwarranted calls). If you do want to share any personal details with another member, then you can always so this via a direct message 😊