Last quarter - 100% response rate, 12 stays 609 nights, 0.0 % cancellation rate, and a 4.7 overall rating - Have hosted 1000s of nights but not superhost material now?

[Andrew1991]

I've been on AirBNB since 2017.  Since starting, I have ONLY hosted fully furnished spaces with a 30 day minimum for folks relocating, travel nurses, interns and folks relocating from California and New York.   I've been a superhost for the better part of this period and always consecutively.    

My gripe is that I have sold literally THOUSANDS of nights at the $80 - $125 a night price point over the past four years which has made AirBNB quite a lot of money.  We have made superhost the past 5-6 times.   Since we rent spaces for extended stays, oftentimes our clientele will occupy our spaces for months at a time - we have had a couple rentals for 6 months and  one for a year.  It is a heck of a lot easier to clean and maintain a home four to six times a month than it is to do every other month or every six months.

To exclude me from superhost status this time for receiving a 4.7 instead of the necessary 4.8 is a travesty.  Way to go AirBNB, piss off a happy AirBNB host and for what?  Do people think a 4.8 is OK but they wouldn't be happy with a 4.7?  Are you effing kidding me?

So basically I'm being thrown under the bus for being  .1 off yet consistently meet absolutely every other criteria the rest of the time?  Great idea AirBNB this is sure to infuriate anyone else you've done this to.  Anybody else get robbed of their status like this?  Might be time to start looking at diversifying my listings.  

[Helen744]

@Gilles3 Yep . Thing is it is over a year , so if for any reason you missed a block of three months or did not start then there it goes .I have kept my super host this time  but the importance of that guest just before the turnover is heavily weighted . Also over time with more guests ,then the liklihood of a bad guest tanking you is higher. To get back to where you were is arbitrary as well and it cannot be fixed by one or two good guests, but needs at least four straight fives.tThe hundred nights is a bit dodgy because it also says a number of stays . Its not very clear and i suspect its the addition of all the minor stars or some other hocus pocus.the star system is not fair to hosts because guests just dont know the effect on hosts or do and do it deliberately . All the best . by the time they tank you they also stop giving you priority and never tell you why as far as I can tell.Its the twilight zone until you get out of it. It makes me physically sick and  I find it increases my anxiety. H