Learning about the people staying with you.

Learning about the people staying with you.

I was just talking with our recent host about some system to get to know the people staying with you. Since they are new hosts and we are veteran guests, they asked us what would make our stay better and we gave them some suggestions. They have a small farm and we discussed leaving things like baked goods, wine, beer, fresh eggs, etc. amongst other things.

 

We both thought it would be nice if AirBnB had a system that a guest can offer optional information about themselves to help their host. Maybe a short questionnaire that includes any allergies and if they like to drink or not. We were thinking that  serious allergies like nuts and gluten prevents the host from putting out home made breads or pies. The worry about alcoholism prevents hosts from putting out a bottle of wine or a few local brewery samples in the fridge. 

 

Just a suggestion to make the system more complete for everyone that uses it.

2 Replies 2
Cathie19
Level 10
Darwin, Australia

Hello @Matthew2099  and welcome to your journey as a host. 

May I suggest a questionnaire though an interesting idea, could create more problems then it assists. Many hosts are remote or off site, or even in another country and they may contract cleaners etc to maintain their listings. They do not need to have a rigid list they need to check. 

If a guest is super vigilant, due to allergies for example, they will read the full listing descriptions and probably past reviews. 

The beaut part of Airbnb is that everyone can gain the accommodation and guest /host experience that they aim for. Basic no nonsense through to being welcomed and treated like a special family member.

 

The way to achieve this is pure and simple host to guest communication. It’s up to the host to provide details in the listing of what might be on site. It’s up to the host to decide if they offer baked or other food and drink items as well. A simple ingredient label would assist any concerns.

 

But the safest way to do all this is to set up a proforma response that can be cut and pasted to meet each booking guest.  

In my welcome and thank you for booking message, I ALWAYS have some extra information and questions that if not already initiated by the guest, meet these exact demands. Names of all guests for my welcome board,  ages of kids etc. I let them know what food is left on site and ask if this is okay, or does this contravene any dietary or religious requirements. (Dietary can also cover medical).  I no longer leave alcohol, but do leave water and a 2L bottle of juice. (which they can say no to, or leave unopened)

Everyone has always mentioned any allergies (nuts= so I would remove peanut butter), whether vegetarian (remove bacon) and often what type eg, (if they still are ovo-lacto vegetarian=vegetarian but still eat eggs and dairy) gluten free (add a small gluten free cereal), etc. If not dairy users, thịs offers me a chance to offer them a 1L long life lactose free, soy, rice or almond milk. So you get the picture…

 

It’s really up to you to create the relationship or not. It’s up to the guest to reciprocate. If the guest is non communicative, then you know what to expect - or have red flags raised. Honestly, just create the listing you want or would want. 

But this information is what works for us, as we’ve been hosting for 8 years entering our 9th. Just stay authentic to what you want…

 

something must be working, as we were one of 12 finalists in Host of the Year - Australia 2022. 🌻

 

You'll work it out and you’ll find your feet. 🌻

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi @Matthew2099 👋

 

Thank you so much for sharing your recent experience. It's great that your Hosts were super acceptable of feedback. Did they make any changes off the back of it? 

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