Libel suits for false reviews?

Libel suits for false reviews?

Has anyone successfully sued Airbnb for a libelous guest review?  We had a recent guest who made an allegation, with no evidence. We have evidence to prove they are wrong. Their public review  will harm our business. 

 

"Libel laws allow you to pursue a claim for compensation if you are the victim of written defamation. If someone makes a false statement of fact about you that harms your reputation, you may be able to make a libel claim." 

 

I have been a host for 10 years and the listing in question is in the top 1% so this is the only time I have experienced this.

 

Thank you.

 

3 Replies 3
Marie8425
Top Contributor
Buckeye, AZ

 @Lisa1980 

Airbnb posted the review something you agreed to when you signed up.

A review that I didn't like a product is legal.

If the review said you planted mold because you didn't like her race that is provable defamation.

Helen3
Top Contributor
Bristol, United Kingdom

I thought your response to this guests review was perfect. @Lisa1980 

 

I don't think there is anything libellous in the guests review of you and it doesn't appear to not meet Airbnbs review policy . 

 

in your position as frustrating  as it feels, I would just move on

 

it's a shame though you weren't more honest in your review about the guest to help warn your fellow hosts 

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Lisa1980 I don't think you can sue Airbnb for libel but you could go after the guest. Problem is you need their name and address which Airbnb will not give you without a court order. I have no idea is a libel suit would be successful or not.