Missing Payout and Poor Customer Service

[Melanie723]

As a Superhost on Airbnb I was not paid for one of the stays I hosted. I have been in touch with Airbnb over 10 times, I keep getting a runaround on the phone and there is a “bug”. The payment is now more than 30 overdue. Very disappointing.

Has anyone else been experiencing this? Is Airbnb going under and not paying hosts?

[Michelle2167]

Happened to me too, we are missing a payment from 28th December and keep getting fobbed off from air b n b 

[Steffen88]

We have the same problem. More than a month now and we get the same explanation: Bug. 
As we manage several properties and have no other problems with payouts, then I am almost sure that the guest probably paid with a fake credit card and therefore Airbnb are investigating and trying to get their money back. But really poor service and sad that they keep telling the same story with a bug that their technical team is working on. When they need to charge us for a cancelled reservation, then their system works perfectly.