Missing Payout

[Kim2237]

im having a terrible time with a payout over $1k and 11 days without seeing the money.

Airbnb are being horrific and keep saying "specialised team are looking into it" yet can never put me through to the team. They keep closing case messages, I call and demand supervisory action and they just keep saying I'll hear from payments urgently (never do). It is a very bad financial time and I do this for a living. Is this a place to post when someone who has better comprehension and works for Airbnb can jump on and fix this immediately?

it's incredibly draining and I'm very worried. Has anyone navigated this successfully as they are just blockers at the customer centre - if I hear "thaaaanka for being such a dedicated superhost" one more time I'm going to scream. Australia.

[Rebecca]

Hi there @Kim2237 👋

Has your payout issue been resolved now? It would be great if you could update us as it may help other hosts that were in your situation.  😊

[Kim2237]

Perhaps you could help "me"? That's why I posted here. A week later after other community managers said they're pursuing, total silence.

3 weeks no resolve terrible customer service, horrible delay in any supervisor contact and no end in sight. So what do you need in order to try and help me? I've called 80+ times, contacted legal/community managers on here/publicly posting/sending invoices daily/sent letter of demand five times and Airbnb has no interest in resolving their debt?

[Asia849]

Apparently there is an issue with Paypal where they limit amount of money they accept until you verify your account. Are your payouts set to paypal? if so, contact them and ask to lift the limit on your account, they might ask you to verify it first. Looks like it has been an issue in canada as well

[Kim2237]

Thank you but using bank account always have - not PayPal. Still no payments 

[Renata273]

Something here in Brazil. Airbnb is holding one year of payments made by my guests and finding excuses to deposit my money to the same account I am using since 2017. The customer support close the case as solved, while they are still holding the money paid by my guests.  They can't explain what is happening, nor deposit my money. Who else should we contact to solve this?

[Kim2237]

Unreal. I took to 'x' (former twitter) and just created an account, started tweeting them and then other disenfranchised hosts actually ended up sending me the australian legal email address and directed me to small claims. I'm personally making records of all time spent/dollars and interest lost and invoicing them a few times a week. I still don't have an answer as to what went wrong but have received the payouts. 
I've refused to host until I understand what went wrong and if people are serious about it, should consider doing the same. Unfortunately lots of people rely on Airbnb to gain all their customers and seem to pop away from here once they have a resolution and 'they' are ok - so there is never a united front to the situation. I do not rely on Airbnb it's just a supplement to my operations. You will have to find out what the relevant legal/small claims contacts are for you in Brazil and go through a process as there won't be a resolution with customer service. Money is being held by them.