I still have almost $2,130 held hostage with Airbnb and it has been more than 4 weeks despite that I uploaded two payout methods that are completely legit and both are verified.
One of them is set as the default payout method (the other one was also a default payout method but it didn't work due to the Airbnb big that keeps reverting to an old and defunct payout method so I was asked to change the default payout method which I did).
I set one of them as a default and it was verified but still nothing works.
The Airbnb system probably expects me to open a few dozen bank accounts in multiple countries before they do the needy and send the payment to one of them.
I agree the customer service is hopeless but I don't think it is the fault of the representatives.
It is the fault of the app and the website and the entire system that has mega glitches and bugs.
Some of the customer service people genuinely want to help but they are unable to provide solutions.
Based on my experience and other factors it is clear to me the Airbnb concept is failing everyone.