My payout method was hacked and i lost about 100.000 Euros

Alpha-Leader0
Level 2
Orlando, FL

My payout method was hacked and i lost about 100.000 Euros

I have a property management company in Orlando, we do manage several properties and i just noticed that from the last 2 weeks we lost about over $110,000.00 US Dollars, but the payout method was under a Person ( not a company like on my account ) and it was in EURO's not in US Dollars, i would like to know if Airbnb will take responsibility and take the appropriate actions ??????? 

3 Replies 3
Annie1372
Level 10
Montreal, Canada

@Alpha-Leader0 

 

Contact AirBNB Customer service quickly and call them back daily until resolution.

 

here it is a Community Center where host are helping other host but we cannot help you with money issues.

 

good luck 

.
Annie
Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Alpha-Leader0, I'm very sorry to hear that this has happened to you. I have passed this on to the team so that they can investigate this for you. 

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Did you get your money back from Airbnb?