Hiya community, I have recently been asked for my national i...
Hiya community, I have recently been asked for my national insurance number from airbnb. I asked what this is for as they are...
Still not recieved payouts in over 6 weeks, we are an 11 time Superhost and now since updating our KYC documentation inclusive of all Government issued Id's the compliance department is not responding, which is strange because it is the same information we have provided our bank with (Top50 Bank) and the same information we have been operating with on Airbnb for over 6 years. We are now getting letters from our Landlords like the one bellow in support of our delima but still no response from Airbnb support/compliance.
Here is a letter from one of Landlords. THIS IS HOW BAD ITS GETTING
18 July 2024
Complaints department
Airbnb
To whom it may concern,
We have a listed property with the Airbnb platform through our host Luxe Property Management
who has been a Superhost for 6 years with Airbnb. For the last two months (June and July 2023),
Airbnb has been holding our property’s’ payments received without apparent due course. This is
despite our host providing the necessary compliance documentation and attempting to contact
Airbnb consistently since late June 2024 to rectify any issue, without success.
This length of delay in payment is unacceptable and is starting to impact the property’s financial
position. We will be taking the matter further with the appropriate Australian regulatory body if
Airbnb cannot assist our host with resolving this matter immediately.
Name removed for privacy.... However I think your getting the point
Support, we call them every second day and we keep getting the same patronizing answer wich is getting frustrating now. Compliance department cannot tell us exactly what the problem is. We had the same error around 6 months ago and someone pressed a button and all was resolved.... Now its happened again?????
If this doesnt get resolved soon we will be forced to remove our bookings.
Anyone else had this issue? Does anyone know how to conact someone in compliance that knows what they are doing?
Same problem here in canada
monique dot price at grand Erie dot ca
Airbnb case #A24044477
We are an 11 time Airbnb superhost and would like the same level of service in return.
Same here, on hold/review since may/june. No payouts this year
I have suspected long now that customer service dont have the correct insight in our KYC processes as its supposed to be a designated team that handles this.
problem is I have never heard from this team as customer service is the one who replies, but still cannot fix this.
If you ever find a way to contact or how to be contacted by the team please let me know.
(have also submitted literally the same documents that airbnb had accepted for years.)
Hi Alex,
did Airbnb release your pay out?
I got the same situation and it’s frustrating
Yes, I have been trying to obtain Payment since the beginning of June - I am unable to upload the document they requested - I have asked for a new link but not receiving any information from them. They keep on closing my support message threads and promise to get back to me.
Do you manage to resolve this airbnb situation?
I have the same situation problem.