Payment for a Request for Money sent to a guest

[Miguel1703]

Hi,

I am trying to find out how I can contact AirBnB to ask about the payment my guest say they made for extra cleaning.

We have received the payment for their accommodation, but not the extra cleaning fee. I sent a request to our guest for the extra fee and they accepted and say they have paid, but nothing has been received by AirBnB yet.

How do I contact AirBnB to check the guest paid? And where the payment is now and why we haven't received it. Never had an issue before with payments of extra fees.

Thanks

Miguel

[Helen3]

Hi @Miguel1703 

I would suggest you give Airbnb a call to see why the money hasn't been collected.