It has been now 25 days that Airbnb has had my payouts on hold for over $20,000. From September 30 up today. I have made 8 international calls from Aruba and spoken to 6 different Super host Ambassadors, and no one could help me. 25 days no money, 25 days that Guests have slept in our rooms, apartments, and Villas, using our linen, our towels, our air-conditioning, facilities, water, and electricity. We got employees to pay, and no Manager or upper Management of Airbnb has the decency to give me as a Super host a call to sort this out. My Account is Verified, and I have supplied all the required other documents. Supervisors are attending the call, but no upper management is reaching out to fix this. We have future bookings up to May 2023 already and they are playing Bank with our money. Who knows what else can be done and what number can be called besides the Superhost phone number? Are we the only ones dealing with this issue? How can Airbnb charge the credit card of a Guest we are not getting paid even though the Guests stayed already. 26 days in 42 listings.
