@Krys174 @Laura1920
Yes, I have had this problem. I have had payouts delayed for several months and up to 1.5 years in one case! Each time I contacted CS they told me that it was a technical problem, had been passed on to the relevant team and that the payout would be processed within a couple of days, but then nothing happened.
Finally, I got a sensible CS rep online who had helped me with another problem. I asked her to look into this and she finally got it sorted. However, she did tell me that she wasn't able to send it to the relevant team until I closed the support case, because that was just how the system worked. Perhaps this is where it was going wrong before as I certainly don't remember closing the case when I contacted Airbnb about it previously.
More recently, I had another payout delayed. This time from a cancellation. After chasing CS (no response via message, but then managed to get someone on the phone), they told me that the guest had not paid the full amount due. This was not true, as she had paid months before, but even if it was, why had they done nothing to chase this payment? Anyway, I eventually got it, but only after many calls and messages.
Seems like you just have to keep persisting until eventually you get through to someone competent enough to deal with it.
