AirBnB photography team - BE AWARE OF THE UGLY, AND THE HORRIBLE

[Handre12]

I want to echo the frustrations many others have shared about the Airbnb Photography Service. My experience has been incredibly disappointing and frustrating.

Initially, the photos I received were of poor quality, and I had to request edits. After that, half of my photos suddenly disappeared from my listing, leaving me with 50% missing images. When I reached out, the team initially responded and assured me that I shouldn’t worry—they promised the photos would be reuploaded soon.

However, it has now been three weeks, and I no longer believe them. Their communication has completely stopped, and I suspect they have lost my photos. Despite this, I’m still being billed for a service that has provided me with nothing but frustration.

As a host who has been loyal to Airbnb for years, I feel incredibly let down. The lack of accountability and support is unacceptable, and I would never recommend this service to anyone.

Has anyone else dealt with a similar issue, and were you able to resolve it? I’d really appreciate any advice.