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Refunds on my upcoming payouts

‎11-06-2022 12:55 AM
Mona1167
Level 1
Las Vegas, NV
‎11-06-2022 12:55 AM

Refunds on my upcoming payouts

Can you explain why it looks like money is being refunded to my upcoming guests ? Is this to pay AirBNB back for the money I refunded my guest in December ?  Why doesn’t it say it’s going back to Airbnb ? I didn’t offer any of these guests a discount 

 

thank you 

‎11-06-2022 12:55 AM
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2 Replies 2
‎11-06-2022 12:10 PM
Lorna170
Level 10
Swannanoa, NC
‎11-06-2022 12:10 PM

@Mona1167   Can you post an example of what you are seeing?  Whenever I have had a refund that needed to be returned from my bank account, Airbnb took the entire next guest payment. 

‎11-06-2022 12:10 PM
‎11-06-2022 04:21 PM
Mona1167
Level 1
Las Vegas, NV
‎11-06-2022 04:21 PM

Thank you , I contacted support and got it straightened out 🙂

‎11-06-2022 04:21 PM
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