Hello @Cristina3022, welcome to the Airbnb Community Center,
As our community isn't a formal branch of the support team, there is not much we can do. However, I recommend reaching out to the support team using the following link: https://www.airbnb.co.za/help/contact-us/logged-out
I am also sharing >>here<< a few conversations where some Hosts from New York were discussing similar situations.
I hope this helps,