Slow costumer support
24-10-2023
08:22 AM

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24-10-2023
08:22 AM
Slow costumer support
Is there a good tip to get the problems solved sooner rather than later?
The customer support is extremely slow, there is barely any follow-up and simply no replies.
The worst answer event is "Sorry, I will be on my days off now, I will get back to you once I get back".
I mean, of course, ppl are entailed for holidays but how come the case is not passed to someone who is working?
The last thing I need to hear is that you are on holiday, leaving the case, for which solution I have been waiting for days or weeks, open for an unknown time period.
Is there a hope?
24-10-2023
08:22 AM
2 Replies 2
24-10-2023
09:03 AM

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24-10-2023
09:03 AM
24-10-2023
09:11 AM

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24-10-2023
09:11 AM
The issue is with missing payouts, I have done everything possible on my side and I have been left on hold for days at the time over several weeks now.
Currently, Pioneer has sent me a link for the so-called "routine check" which I hoped would end my case but the links are not working and I can not proceed with whatever they are requesting.
Airbnb is not responding, Pioneer is not responding.
24-10-2023
09:11 AM

