@Bridget89 So sorry you are having a problem with payment, but this is a public host/guest forum with no direct message routing to Air BNB staff. Perhaps it would be worth your while to use Twitter which seems to have a better record of response. Good luck!
I'm Nick, one of the Community Managers here on the CC. I'm really sorry you are experiencing this. I did sent you a DM just now with a bit more information on your case.