What's your favorite guest review so far? 💭✨

[Alex]

Hi everyone! 👋

It's well known that reviews can have a significant impact on our hosting journey. They provide us with valuable feedback and offer insight into our guests' perceptions of their experience in our space. 🏡

I would love to hear about a review that truly made your day! Maybe it was a comment about how comfortable a guest felt, expressing that it felt like a home away from home. Or maybe it was a story about a special moment shared with friends that they will remember forever.

While we often celebrate the positive reviews, it's important to remember that not all feedback is practical. Even constructive criticism can be a great learning opportunity. 🤗

I’m excited to read your stories, and I know the rest of the community will be too! How did their feedback influence your hosting style? Did it inspire you to make any changes to your property?

I can’t wait to read you all!

Alex

[Anika191]

Hi Alex,

I think I have a story that fits the bill.  My husband and I are new hosts, and this winter is our first high season.  During low season, we had a few bookings, but getting those first reviews was hard.  Only 3 guests out of our first 6 gave us a review.  

We really poured our heart and soul into this place - first and foremost it's our ski condo, and we've outfitted it with amenities and features that are meaningful to us.  

In January, we had a guest who messaged us the night before check out and said "Also this is amazing. Someone thought of a lot of details and having everything we could need. I’m going to borrow some of these details for my Smith Mountain Lake rental :)"

I responded back to her telling her that my husband and I designed the space and asking what the touches were that made her visit so special.  She messaged back that she would send them after they got to where they were going that night.  

Well, she never did, and she also didn't review us immediately.  I chalked it up to intention vs effort, and that her life must have become busy once she arrived home.  

Two weeks later, and at the last possible allowable minute, she wrote our best review to date.  😀  She picked out many of the details that were meaningful to me (organic, refillable soap and bath products, spices, and kitchen equipment) and some that mean more to guests than they do to me (humidifier).

I couldn't have asked for a better review!  She touched on all of the little details I want guests to know about, and she really made my day!

[Andrea6232]

Buongiorno @Alex ,

here is one of my reviews that speaks for itself 😊