@Brenda1620
We've set up a cordial automated response to every booking, which thanks the guest for their booking, and indicates that we will be contacting them one day before their arrival with additional arrival information, but in the mean time we will be happy to answer any questions or special requests. That seems to be quite enough.
From then on, it's only responding to guest questions (if any), and nothing more until the day before arrival - when you give them directions, check in instructions or anything else they need to know, just like you said you would.
Giving them details a week in advance is a bit too early. They'll likely forget and won't be able to find it (or won't bother) and will simply ask again just before their arrival. If they have to ask, it makes the host appear un-proactive and lazy (even if you gave it all to them a week ago), which tends to set a poor tone to start.
It's been widely published by experienced hospitality experts that the first responses and proactive nature of the host, along with helpful instructions - at the time they need it - and particularly the first 10 minutes' experience following their arrival - set their basic impression for their entire stay. And that has a funny way of trickling down into reviews in one way or another.
