Good Morning,
On May 8 AirBnB rep Monica ask if I would refund the guest, as Laura changed her dates.
Monica wrote,
"Your payout won't be affected, it's just an internal procedure we will need to follow in order to help her with her request but also to respect your income and be transparent about our policies.
Remember that, even though we hold that payment, legally belongs to the host. In case you wonder, if you agree to send her the money, your current payouts won't be affected. As I said, it's an internal procedure."
My very next payout was indeed affected.
A refund wasn't issued-an adjustment was made taking $787.79 from my account.
At that point the Refund became a loan - something I would never agree to- and should have been rectified.
AirBnB rep Matthew told me that I need to contact the guest to get my money back through the resolution page.
The resolution page didn't allow me to do that. Instead it said the reservation was not paid in full.
Airbnb Rian reached out to the guest and collected my 787.79 on my behalf and, a month later on June 8 Rian wrote,
"Airbnb Support12:38 PM
Hi Michael, this is Rian again. How are you? I just want to let you know that I have processed the payment already amounting to $787.79.
I am really sorry again for the inconvenience, Michael."
Now it's 6 days later and instead of receiving the money that was taken from me and returned to AirBnB for me is still absent.
AirBnB has all the reservation funds from Laura and my extra, misappropriated $787.79.
This has been stressful on a daily basis and I really need that money now. I talk to AirBnB daily only to hear I need to wait 24 - 48 hours to hear back from my case manager. Even though 6 days ago my case manager said he has processed the resolution request.
This isn't fair or very nice, is it?
-Michael
