disappearing payments to the host and no contact with Airbnb

[Ewa363]

Hello. My name is Ewa and I am host from Poland sice 2017.

I have a problem with payments for reservation and at the same time Helpbot Airbnb ignores my mails. 

I was left completely alone with the problem.

I call to my bank - the problem is on Airbnb side. The money reach my account.

Have you ever had the problem like that?

Ewa

[Emiel1]

@Ewa363 

You mention "The money reach my account".  So then there is no problem on Airbnb side ?

[Ewa363]

Hi Emiel1.

Sorry, I was very stressfull when I was writting, I made mistake. The money DIDN'T reach my account.

After many e-mails and phone calls to payonner and my bank, I found out that my bank rejects transfers because they were "wrongly" made by payonner or Aibnb.

I made complaints to my bank and Payoneer.

Aibnb doesn't reply to my emails at all. Payoneer also doesn't. They sent me only a confirmations of payments. All my data is correcly but... there is no money on my account.
I haven't changed any data for 5 years. I don't see the reason for the problems, neither is my bank able to list them.

Unfortunately I had to block my calendar so I wouldn't work for free.