infant friendly

[Charles1338]

When I first listed my townhouse with airbnb, one of the first questions was, "Is it infant friendly."   Previously I had rented this townhouse for long term and there had been infants in it so I checked yes.  Now that I think about it, the townhouse is two story and the stairs might be a danger.  Also, I do not have a high chair, crib, changer, or any of the other equipment needed for an infant.  My problem is I can't locate the section in airbnb to change this.  Can someone point me in the right direction please.  

[Helen3]

Yes have a look at the Airbnb Help website - it has lots of FAQs on how to use the platform if you can't it on your listing. 

[Ann72]

@Charles1338   In your listing, it's under "Policies and Rules."  Scroll down to "House Rules" and you should see this:

[Mike-And-Jane0 · Accepted solution]

@Charles1338 just be aware that just because you say the property isn't infant friendly it will not stop guests booking it who have infants. Not sure if people don't read or just ignore the listing!

[Kate867]

@Charles1338   As @Mike-And-Jane0  stated, they will still book!  Our place is most definitely not safe for infants, but it did not stop one guest booking and then telling us after that they would be bringing an 18 month old and hoped it would be ok.  I reminded them that we had NO safety features at all and the main heating was run via a multi fuel stove in the lounge.  They then sent us a whole ‘laundry list’ of items they expected us to buy and provide.. cot, high chair, safety catches, baby gate… and unbelievably.. electric  fan heaters!  I simply pointed out that I was not prepared to buy and fit those items and that they would need to confirm via the Airbnb messages that they would take full responsibility for their child’s safety.  They cancelled at that point.  Don’t be afraid to be ‘firm’ if you need to be