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Double Accounts - can`t use the one account I know to confirm booking with my phone - says phone is linked to other accounts. (German)

Christian2374
Christian2374
Level 1
‎25-08-2020 03:34 AM
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Can anybody help other than me having to try to setup an account with a different phone number.

Facts:

  1. Can`t book a condo as it requires to confirm by phone
  2. Entering phone number and pin says: "Phone used at other account".
  3. Looked out if I have a second one. Guessing which of my E-Mails it could be. Found one, which allowed the "reset link" sent - never came in.
  4. Reached out to AirBnB support twice - not available by phone - messages were never answered (bad, very bad support btw.)

I am stuck - Catch 22 - as I can not delete the account, where my cell phone is "locked", blocking me to book with my current known account.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Kann jemand helfen - ausser die Empfehlung ein weiteres Konto mit neuer Telefonnummer anzulegen.

Fakten:

Ich kann keine Buchung machen, da dies telefonisch bestätigt werden muss.
Wenn ich Telefonnummer und Pin eingebe, heißt es: "Telefon bei anderem Konto benutzt".
Habe dann geraten, welche meiner E-Mails es für den zweiten Account sein könnte. Habe eine gefunden, die den gesendeten "Reset-Link" erlaubte - kam nie an.
Zweimal den AirBnB-Support angepinged - telefonisch nicht erreichbar - Nachrichten wurden nie beantwortet (schlechter, sehr schlechter Support übrigens).

Ich sitze fest - Zwickmühle- da ich das Konto, in dem mein Handy "gesperrt" ist, nicht löschen kann, was mich daran hindert, mit meinem derzeit bekannten Konto zu buchen.

 

Tags (7)
  • Tags:
  • booking
  • double accounts
  • no reset link E-Mail
  • password
  • pin
  • reset password
  • telephone
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