Hi,
my guests were due to check-out this morning, so I arrived at the property to clean after check-out time. Upon arrival I test everything is present and working as it should, I switched the tv on to find that there was no picture, just sound, and a large crack is illuminated on the screen - only visible when the tv is on.
I know for a fact that this tv was perfect before these guests arrived, so I sent a message asking if they had had an accident with the tv. They replied saying it was working fine when they left, and that they left a day early because of poor weather.
I know that they have caused the damage (it may well be accidental however the secrecy makes me feel it’s it’s not an innocent accident).
As they are not admitting to causing the damage, Is my only option to replace this at my own cost? It seems quite unfair that they get away with damaging it and playing dumb 😞