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  • No Payment received after 10 weeks
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No Payment received after 10 weeks

Des1785
Des1785 in
PMB, South Africa
Level 2
‎23-02-2021 02:41 AM
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**I had guests check outon December 18, 2020 and other guests on January 01. 2021. Apparently these were paid out via Payoneer but to date nothing has been received. I have contacted Payoneer but they do not respond to messages. I have contacted AirBnB several times but before the matter is resolved, they indicate that the matter has been resolved - it has not.

 

I have contacted my bank and they have no record of any funds being received. 

 

Please would you look into this.

 

DES

**[E-mail address & phone number hidden due to safety reasons - Community Center Guidelines]

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Re: No Payment received after 10 weeks

Mike-And-Jane0
Mike-And-Jane0 in
England, United Kingdom
Level 10
‎23-02-2021 02:59 AM
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@Des1785 This is a community forum so there is little most of us can do. The moderators do occasionally get involved especially, it seems to me,  where hosts are not getting paid . You could try contacting Airbnb on Twitter as they really don't like their dirty washing being aired in public. Other than that hope someone like @Liv picks it up and prods customer services for you.

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Re: No Payment received after 10 weeks

Liv
Online Community Manager Liv in
London, United Kingdom
Online Community Manager
‎23-02-2021 03:08 AM
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Thanks a lot for the tag, @Mike-And-Jane0 😊

 

Hi @Des1785,

 

I'm really sorry to hear about that!

 

I have inquired the Support team about your case and I'll get back to you as soon as I hear from them. Hopefully they'll be able to look further into this.

--------------------------------


Baby goat alert!

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Re: No Payment received after 10 weeks

Liv
Online Community Manager Liv in
London, United Kingdom
Online Community Manager
‎23-02-2021 08:02 AM
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Hi @Des1785,

 

The agent who worked on your case has sent you a message explaining the situation. Would please be able to check it when you get a chance?

 

I hope this helps.

 

Thanks,

Liv

--------------------------------


Baby goat alert!

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Re: No Payment received after 10 weeks

Des1785
Des1785 in
PMB, South Africa
Level 2
‎24-02-2021 02:21 AM
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@Liv, @Mike-And-Jane0, @Des1785, @info@jeanlee.co.za 

 

To inform you that the agent who worked on my case has not sent me a message explaining the situation. I have heard nothing from AirBnB

 

DES MORGAN

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