Requesting Money for Extra Services

Level 2



it seems I am unable to request money for extra services, I have a confirmed reservation for August. We have a fee for large dogs, but when I try to ''Request Money'' it says that I do not have eligible reservations, how come?


Also, does Airbnb take a service fee out of such payment requests? or do I get the full sum which I request?


Any input is greatly appreciated

Thanks in advance!

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1 Reply

Re: Requesting Money for Extra Services

Level 4

This happened to me. The reason I was told by Airbnb was because the resolution center can only be used once. I had to call Airbnb and ask them to reach the guest to request money at that point. Airbnb's system has a lot of flaws, and I wish they'd resolve them to make it less of a time vacuum for hosts. 

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