and Helena3
Thanks everyone!
And if the check in time has also passed, then the final option is to send a request via the Resolution Center, correct?
In the end, my guest had figured it out but I was so busy searching for the answer that I wasn’t checking my emails.
I had received an email at the time of payment but since there was no notification on the platform I wasted many hours searching.
I’m including these details for others who may run in to this as they learn how to use the platform. (And with the hope that a better way will be created).
Thanks for the advice folks👍