Can’t message potential guest

[Bo94]

I have a problem with messaging a potential guest. She inquired about staying long term in my apartment. I responded and accepted her request to stay the period she wanted. 

After this the communication seems to be blocked, I can’t send her any more messages and the chat says: this person can’t receive your messages right know. 

She didn’t reach out to me anymore or made the reservation, the offer has since expired. I tried to send a Special Offer but this is also not possible.

Airbnb is not helpful at all, they say there is probably something wrong with the guests account but this seems weird to me. She also did not look like a scammer or fake account because she had reviews and is a member since 2016.

Does anyone now what this could be and how I can fix this? Thanks! 

[Emiel1]

@Bo94 

I think there is indeed something wrong with her account.

Sometimes Airbnb blocks accounts without sharing with you the reason for it.

Can you still see her Airbnb profile ?

If the guest becomes active again she will probably contact you if still interested.

But for now maybe contimue with other bookings.

[Bo94]

Thanks for your response! I’ll just continue with other bookings and see if the contacts me again.

[Quincy]

Hello @Bo94, I'm sorry to hear that this has happened. Most of the time, in such a situation, something is indeed wrong with the guests' account. It could be for various reasons, such as payment issues or other reasons. 

[Bo94]

Thanks, that’s makes sense!