Deep cleaning

[Brayian0]

Gm I would like to know if anyone as a host. Had have tenants stay for a week and the tenants left food in the floor, the stove filled of pots and cooking oil all over the stove. Dirty dishes in the sink the bathroom towels all over the floor and garbage in the bathroom and kitchen and the bedroom a mess. And now I had to request the reimbursement for a deep cleaning to the tenant and of course he denied it. And now Airbnb is making go thru hoops to see if Airbnb can respond and pay me cause the tenant didn’t pay. I would like to know if anyone have gone thru this? Cause I see that if for a deep cleaning is such an issue . I don’t want to imagine if the tenant breaks something and don’t want to pay for the damages. I am really thinking in just renting my property and forget about dealing with Airbnb.

[Bronwyn100]

Unfortunately you will get no support from Airbnb. They support the guest. 

[Shumin1]

Hi @Brayian0 , I totally get your frustration! It’s tough when guests leave the place in such a mess, and dealing with reimbursement can feel like a long process.

I’ve been in a similar situation before, and what helps me is having a reliable cleaning schedule in place to avoid the extra stress. As for damages, I always take pictures just to be safe.

I hope Airbnb helps resolve this for you soon.

[Helen3]

All airbnb should need is time stamped photos /videos and a copy of the invoice from cleaner for additional work. What else are they looking for @Brayian0  ?

hopefully you left an honest review to warn your fellow hosts.