Disappointed with the refund policy despite flood situation

[John8475]

I just cancelled reservation for Oct 27-31 because there is obviously nowhere to go, nothing to do or see due to catastrophic floods. I know NC is hurricane prone but not the mountains. I am truly disappointed with the refund policy you and Airbnb have. Hope you feel good about yourself.

[Title updated by Community Manager for relevancy]

[Elisa]

Hi @John8475 😊, 

Thank you for posting this in the community!

I am truly sorry about this situation.

Did you reach out to the customer support team? What did they tell you about this?

Warm regards, 🌻

[Lorna170]

 "there is obviously nowhere to go, nothing to do or see due to catastrophic floods."

Asheville apologizes.