breakage

Jim2476
Level 2
Nocatee, FL

breakage

How do you handle breakage of items and torn sheets.  Do you charge the guests or chalk it up to price of doing business

7 Replies 7
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Jim2476 small stuff (stained sheet, odd glass broken) we just chalked up to cost of doing business. Adding $1 per night to your rates will likely cover any small losses. Claiming for these could (should?) get a bad rep which will cost you a lot more.

Cynthia1393
Level 1
Vero Beach, FL

I suppose it depends on the extent of the damage. If it's minimal, yes, I chalk it up to the cost of doing business. Fortunately, we haven't had a lot of damage to our property so far (knock on wood). Sheets definitely fall under the normal wear and tear category in my opinion and should be replaced without issue.  Good luck!

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Denise1908@Cynthia1393 and @Drew-and-Nicola0, thank you so much for sharing your opinions 😊  I am tagging @Jim2476 here so they receive a notification of your message. This way, we increase the chances of them getting back to us.
 
Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

Drew-and-Nicola0
Level 1
Florissant, CO

Sheets definitely fall into the cost of goods sold category when we do our accounting. Replacement sheets are write-offs that should reduce your taxable income. Obviously good quality sheets that are durable should resist tearing under normal usage. If you are talking about deliberate tearing of the sheets—that's a different story. We have not encountered anyone tearing sheets on purpose so I guess we'd address that if it happens.

 

Other breakage depends upon the value of the item. When we first started my wife had placed a beloved, old lamp from her childhood in one of our rooms that got broken. While it was very disappointing, we also took it to be a lesson learned—don't put treasured items in your AirBNB. As for other items, we also consider them to be a cost-of-good-sold issue, unless they are large or expensive things like appliances. Once again, we haven't encountered any problems.

 

We have a disclaimer in our hot tub rules that states that guests may be charged for damage to, or misuse of, the hot tub.

 

If you are in a market that is prone to damages, like spring breakers at the beach, then I'd say your pricing should accommodate the need to replace frequently damaged or broken items. Simply plan for it.

 

I hope this helps 😉

Denise1908
Level 1
Murray, UT

I ask all my guests for a deposit and if there is damage they don't get that back.

Donna1612
Level 2
Portsmouth, United Kingdom

It’s never ideal when breakages happen and bed sheets for me seem to be what I replace the most ! Fake tan / stains / gone missing etc. 

I’ve now accepted this is a reoccurring cost that needs to be factored in to my clean / night rate. 

breakages happen and again if it’s accidental and small items I would let it go - 

 

however if you believe the guests did anything on purpose ( I’m confused about the sheets ? ) 

then you have the right to ask for payment. 

I agree with the sheets.  The other was a rung on a chair.  The biggest thing is we are not sure exactly which guest  it happened with. Frustrating