Hi Lizzie,
I just took the Open survey and there wasn't a place for me to elaborate on my answers so I will give my comments to you. Overall, the Open was amazing - particularly the scope of having a conference in a downtown venue such as LA and herding all the attendees from one venue to the other. Quite impressive. Also, some amazing speakers and big names. Great to hear from them.
Now, the not-so-great stuff:
- We came from San Diego and arrived Thursday afternoon due to work commitments so we missed any orientations, which may have helped. We didn't find out about the Founders keynote until we saw it the next morning as a video on the Open site. Not sure how we didn't know about that. Didn't see it on the agenda but apparently others did since the venue was full.
-Our first event was a "neighborhood exploration." We deduced by the name that we might wander as a group through our chosen neighborhood to get to know it better. Instead, we watched a puppet show - just 3 of us. It was interesting but not really worth rushing to LA for.
-I was disappointed that the keynote speakers were every hour on the hour making it next to impossible to get from one venue to the other in time. Consequently, there started to be a mass exodus of attendees about 10 minutes before the speakers were finished so it became disruptive.
- Most of the speakers were interesting, but not super relevant to my life as a host.
-We were Amex card holders so we were told we could gain special access to speaking events. Never did. We were told we would get special access to Spotlight to see Maroon 5. We didn't. We stood on the street behind a fence with a plethora of other folks. (One wonderful woman working with your team tried to get us in but she couldn't.) It was disappointing so we left the event. The next day (Sunday) we went to the LA Auto Show and spoke with a car rep who just happened to be at the event. He told us he got in for free because he knew someone working and was close to the stage. He told us we missed Lady Gaga. Sigh. We thought the concert was a perk for attendees but there were tickets sold to those not attending the event and the venue couldn't really accommodate them.
- We went to the Community dinner, which was on our agenda as starting at 8:30. We arrived about 8:45 and were told it actually started at 8. Everyone was near the end of their meal and they sat us a table by ourselves and rushed out tepid food. The venue was adjacent to a restaurant and looked like a storage room with folding tables and chairs and paper plates.
- We were told there would be someone at Clifton's who could look at our listing and give us feedback on the content, photos, marketing, so forth. Actually, they just gave us a tour of the dashboard. We spoke with the photo folks who gave us some pretty generic advice for taking our own photos.
While the venue was amazing in its scope (and the LA theaters were cool), I think it would be more practical to keep it on some sort of "campus" where it easy to get from one event to the other and you are better able to network with the community. I felt when we were outside the venues, we were mixed in with the DTLA crowd and rushing from one place to another. The closing night event should be just for us since we paid a good price for attending.