@Colleen253
What I like about the new cover is that you can file a claim even if new guests have already checked in. That now makes the 14 day period actually useful and might even help to avoid a revenge review in some circumstances.
Other than that, I don't see how the process has actually changed.
My experience of guest damages fall into two distinct categories:
1. Guest damages something small (breaks a glass or cup for example) and tells you about it. This type of guest will often offer to replace or pay for the item.
2. Guest damages something and doesn't mention it. This type of guest will almost always deny they did it if you ask them about it. Even when it's obvious it couldn't have been anyone else, they sometimes try to blame other guests or say the item was about to break anyway or come up with some implausible story. If you don't drop the conversation, they often become very hostile even if you have not asked them for any money. Most of these types never leave a review, perhaps because they know they are guilty and fear what you will say in your review. You can 100% guarantee that this guest is never going to accept a request for damages if you send one.
So, I agree, the whole process of having to submit a request to the guest first is nonsensical. Of course, the guest should have a right of reply and the host should provide evidence, but the case should go straight to CS. Having to send a request to the guest first is a waste of time and just creates more hostility.