Managing reservations made simpler

Airbnb · ‎12-10-2018

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

John1080 · ‎24-12-2019

All guests need to be identifiable by photo and name to make hosts feel more comfortable. Yes, Airbnb may have internal verification of identity, including via selfie and government ID, but I would prefer to know who the person is.

I have a current booking for a person who does not have a photo, but more importantly, does not even have a full/real name on the profile, but a soccer club name. I called Airbnb to make sure the booking was legitimate and they confirmed that yes, they had verified that this was a real person with their internal process.

I had thought everyone needed at least a real name, but in fact, I was told that no, they can use whatever name they want. I think this should most certainly be changed, and this has forced me to not accept any bookings from first-timers/new people to Airbnb, as I simply cannot trust the process.

Avy--and-Fred-0 · ‎26-12-2019

Still missing the small calendar next to the request. Why did they remove it ?????? Always need to open the calendar in order to check if we have booking before or after the request, for exemple if a guest request a late check out. Why did they remove the small celendar ? Nobody at airbnb ever been a host ?????

Kristi5 · ‎26-12-2019

Please Please Please