Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Rosemary202]

What does Level 2 mean? 

[Rosemary202]

Often I get what seems like a demerit point for putting my prices up. 

Unfortunately Airbnb doesn't allow for Festivals so if my place is below the average price no one will book it.

I even attended a Hospitality Workshop the local Shire Council suggested for free.

Here I told the Manager and he agreed with me, take it off the Airbnb suggested prices. Your Airbnb  has to account for the various Festivals otherwise you'll never get booked, you will miss out on new and returning guests. Considering what you've told me having luxury towels and special considerations AND a b and b your guests are getting a lot for very little income for you. 

[Aurelia59]

My rental sleeps 28 but Airbnb only advertises 16+  I lose money because guests cannot self report their numbers past 16.  Can you please raise the cap?

[Ann63]

Help I need to know who is confirmed to be coming to Snowflake Inn and when.  Help

[Ann63]

Help

[Heather1011]

I am unable to reply to the people that want to book my unit

PLEASE change back to the way it was as i cant reply to people at this very moment & then airb&b will say that i didnt reply to a customer

[Karen1197]

so how do I do a print out now

[Dolores96]

@Airbnb gracias por estas nuevas implementaciones ya que me ahorrara tipo el no tener que abrir una pantalla mas para visualizar detalles del posible huesped fantastico!

[Nissanka1]

I hope it will be a great help to host. Thanks, Love airbnb.

[Roy562]

I am unable to offer a special price to guest.. The option is no longer on left side of reservation request

[Maria-Patricia0]

It is not working for me. Just got a message from yesterday!!!

[Sandra1923]

I didn't realize how lucky we are here in Arizona. Airbnb collects all the taxes (state, county and city sales tax and city occupational/tourism tax) and submits it all for us. I don't have to do a thing unless I take a reservation myself that doesn't go through Airbnb -- in this case, I collect the taxes from the guest with his/her lodging payment and since my self-collected collections are a lot less than the minimum, I only have to file and pay these once at the end of the year. Simple as that!  I stopped taking tripadvisor, vrbo, booking.com and other such agency reservations because some did collect tax, some didn't, but the main thing...they charged me, the host, a huge amount more than Airbnb charges and without a non-refundable policy for cancellations (which discourages bookings), those agency reservations were always cancelling.  I had 9 out of 10 cancel in one month and I earned nothing for all the bookkeeping, etc.

So, thank you, Airbnb, for giving us such a great system!

[Stacey147]

@Sandra1923  In an AZ host forum I belong to, hosts from Phoenix have realized airbnb is not collecting the city tax. I wish airbnb offered us a way to confirm exactly what taxes they are collecting for us. For example, my research shows they should be collecting 7.27% (state/county) AND 6.74% for my city (so a total of 13.99%) Their info page in  the airbnb help center says they are taking only 5.5%.  😕  I really wish they provided us with the detail on how much they are actually collecting on our behalf! 

[Sauttary0]

My inbox has issues... only some messages can be seen by me as a co-host whereby the host is able to see every message (that's fine with me).  When I am unable to see the message, how do I reply the guests or accept the booking?  Airbnb is messing it up.  My pay-out notification sent to the host but money comes to my account.  I should get the notification by right.  Why all this mess? Very unhappy with Airbnb as I have sent a message via Helpdesk but still not reply 😞

[James1146]

You guys are the best at this business.  And you continue to strive to be even better.  As the retired President of a fortune 500 company, I'm impressed.  Thanks for making this so easy.  I personally love the program and the many people I have met as a result of opening up our mother-in-law suite for short term rentals.  

Jim