Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Maree30]

The improvements look good!

[ChristineA1]

still have a hard time FINDING the "send special offer" that you seem to think shows up on the page when I open a message/request from a guest in my inbox.... 

C. Wolfe in Pgh 

I am calling for help, but it would be nice if I could SEE this information that you seem to think is right on my page.... !

CAW

[Anne1529]

I have had a number of guests book for one guest when in fact there are two guests or book for two and bring a child. How should I manage this? I usually email them and let them know but they do not always get in touch with Airbnb to make the changes.

Thanks for you help

[Anne1529]

I would like to see the calendar easier to find. It seemed everything was easier to see with the previous format. 

[Debra261]

I've found AirBnB to be helpful at contacting guests on my behalf in situations similar to this.

I send a polite message at first. Then, if I have no response, I send one which begins: "Urgent Information - Response Required". If that fails, I contact AirBnB and explain the situation, and they contact the guest.

[Nita24]

I used to be able to import the guest check in and out dates info directly into my calendar by just hovering over the date on the screen. I would really love it if that feature returned

[Rhoda2]

Please make the telephone number of the guest bigger and in bold type. It is too light for me to read.

Rhoda

Caspar, CA

[Casey92]

AWESOME! Thank you!

[Marina925]

not happy with this change, like the way it was before ;-(

[Judy85]

Please can you make the 'print' reservation to fit on one A4 page to save paper, thank you

[Jamahl0]

It would be really great for areas like mine if we can see the taxes that are collected per book and per year.

[Bernadene0]

Grest

[Michelle1600]

My translate button seems to have disappeared, this was really helpful when using the app rather than having to copy and paste messages into google translate.

[Glenda24]

Although I am all for change & improvements, I am most disappointed in the resolution centre lately. I have had two issues involving some not so nice guests & have not received the support I would have expected. So hopefully this will be structured to make it easier for hosts who need help in these situations.

[Rui29]

I REALLY miss the mini-calendar on the left.