My guest messaged me last night to say they were going to be checking out a day early. Their reasoning was “nothing is
open”. Everything in town was open other than the public library due to the fact the staff are on strike. Seriously doubt that’s why they are choosing to cancel.
I asked them to please cancel the reservation when they leave so I can reenter the suite, etc. They instead sent an alteration request for a refund for the remaining night but I am unable to rebook that night and do not want to eat the cost of the empty calendar night. I reiterated to them that they would need to just cancel the listing, and pointed them in the direction of the policies. I also declined their request.
They were unpleasant guests. I contacted air bnb and they say it’s all on me. They have left and still have an open booking. Not sure what to do as I would prefer not to be responsible as their host for the 24 hours they are not here.
Preparing for retaliation review as well..