Account suspended no warning or reason

[Paul11820]

Hello I am very confused or scared. I have been hosting for over 3 years with all perfect reviews (4.8 reviews and nothing ever bad)

I just logged into my account and it shows suspended  on my listing without  any communication from Airbnb support. Only noticed when I checked my listing and say the red on it saying suspended. When I try to contact support through Airbnb messages it says message cannot go through. It says message cannot be sent and keeps asking me to "retry" 

I tried to call Airbnb and the agent couldn’t tell me what’s going on only a special team will look into it and never heard anything back with no way to get a hold of them.

I’m very concerned there has been some terrible mistake and I don’t know where to go to find out what happened or how to even deal with it

any support would be appreciated 

[Joan2709]

@Paul11820 

So sorry this happened...

Unfortunately, this is the process with Airbnb regarding Listing suspensions. Did you have a recent unhappy guest?  You can contact Airbnb, but most likely they will only tell you there was a guest complaint they are investigating and the complaint is being handled by a "Specialized Team" and you cannot contact them:

Reasons for Suspension:

A guest contacts Airbnb with a complaint. Most often a Host is aware the guest is unhappy about something, but sometimes the guest never mentions any issue to the Host. Below are the usual reasons for a listing suspension:

1.           Hidden cameras, or cameras/noise decibel monitors not disclosed properly
2.           Invasion of privacy (Host entered property during stay without permission)
3.           Safety Concern
4.           Discrimination (verbal or written)
5.           Violent Behavior or Threats
6.           Neighbor (or even Host) reports a “party” at property
7.           Fraud (attempting to switch guest to a different property or location)
8.           Cleanliness issue
9.           Illegal & Prohibited Activities
10.           Poor overall review ratings of 4.6 or less

Airbnb will suspend your listing while they “investigate” and does not notify Hosts of the suspension. Most Hosts discover the suspension only after routinely checking their listing. If you have more than one listing, Airbnb suspends them all while investigating the complaint. You will not be able to speak to the “Specialized Safety Team” during the suspension. The investigation usually takes at least 10 days to complete. The suspension may be temporary, or Airbnb may permanently remove your listing from the platform.

It is always best to have your properties listed on other platforms, or a direct booking site, as you will not be able to accept bookings on your listing with Airbnb during the suspension.

What Happens If My Listing is Suspended?

https://www.airbnb.com/help/article/1303

Ground Rules for Hosts

https://www.airbnb.com/help/article/2895

Non Discrimination Policies

https://www.airbnb.com/help/article/2867

Illegal & Prohibited Activities

https://www.airbnb.com/help/article/3064

[Sophia699]

Hello @Paul11820 

Keep calling! Call everyday and tell them that the "special team" has not gotten back to you. 

I had a huge issue not too long ago where I was unable to get support. The way I eventually got through to answer AND the correct team was: LinkedIn connections, posting on X daily, calling support daily, emailing the correct Airbnb support email daily. 

Problems fall through the cracks and they have millions of complaints daily. 

[Paul11820]

I appreciate your response! It’s quite odd we just do monthly rentals and even the last guest who just left said he had a wonderful stay and thanked us. I randomly log into my account and see a red suspended next to my listing.

i just can’t seem to figure out what went wrong or if it’s just some terrible mistake 

[Joan2709]

@Paul11820 

I would contact Airbnb and just verify if there is an issue. They will tell you if it has been escalated to the Special Team, but not what the issue is. At least you'll know.

Sometimes guests who are trying to get a refund deliberately don't contact the Host and only contact Airbnb.